Last updated: [Sep, 23, 2026]
Where we ship
We currently ship to all 50 U.S. states and Washington, D.C. We do not ship
internationally at this time.
Shipping cost
Shipping is free on every order. There is no minimum.
Processing time
Orders are processed within 1–2 business days. Orders placed on weekends or
holidays are processed the next business day.
Delivery time
Most orders arrive within 7–12 business days from the date you order. This
includes processing time.
Tracking
You'll get a confirmation email when you order and a second email with a
tracking number as soon as your order ships. Tracking can take 24–48 hours to
begin updating after you receive it.
Delays
Occasionally carriers run late for reasons outside our control — weather, high
volume periods, or carrier backlogs. If your order passes 15 business days with
no delivery, email support@scrublo.com and we'll look into it.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. If a package is returned
to us as undeliverable because of an incorrect address, we'll reship it once you
confirm the correct address. If you'd rather cancel, we'll refund you minus any
return shipping actually charged to us.
Lost or stolen packages
If tracking shows delivered but you don't have your package, check with
neighbors and your building first, then email us within 7 days of the delivery
date. We'll work with the carrier to resolve it.
Damaged in transit
If your order arrives damaged, email support@scrublo.com within 7 days of
delivery with a photo. We'll send a replacement or refund you, our choice of
which, and you won't pay return shipping.
Questions
support@scrublo.com — we reply within 1–2 business days.